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Monday, April 4, 2016

Systems Engineer

We are looking for highly motivated Systems Engineers. The position requires strong technical and communication skills. As a Systems Engineer you will be working on latest Microsoft products/technologies like Windows 10, Office 2016, Visual Studio 2015, SQL Server 2016 etc.

Responsibilities
  • Monitor systems, network, and functions
  • Support hundreds of production Windows machines in a 24X7 shift model
  • Maintain machines and other office equipment
  • Manage Hardware inventory
  • Manage Local Area Network
  • Identify and document common recovery procedures for service impacting incidents
  • Establish and follow a ROB (Rhythm of Business) to ensure that all break/fix issues are resolved in a timely manner or escalated to the appropriate group
  • Develop, communicate and drive Service Improvement Plans to maintain an environment of continuous improvement with a focus on rapid growth, world-class quality, and cost efficacy
  • Drive operational aspects of incident management, ensuring SLAs for time, quality, and customer satisfaction are met for our global infrastructure
  • Manage customer interaction with utmost professionalism, courtesy, and responsiveness
Candidate Profile
  • B.E./ B. Tech. in Computer Science /Information Technology or MCA from reputed university with minimum 60% aggregate throughout their education
Skills and Abilities
  • Excellent communication skills (spoken and written English)
  • Ability to work in shifts
  • High-level technical troubleshooting ability
  • Customer orientation
  • Ability to multitask and work 6 days a week (54 hours per week at a minimum)
  • Excellent problem resolution, judgment, and decision-making skills
Location: Hyderabad/Mumbai